You can use Request Email Confirmation feature as a simple, practical way to weed out fraudulent orders and get a little more information about orders. By using it, you can get another layer of assurance that an order is from a real person. Here's How It Works:
You see an order in your Merchant Protector dashboard that you want some more information about.
Click the button that says "Request Email Confirmation"
We send an email to the customer, asking them to confirm their order by clicking on a special link.
When the customer confirms the order, we update the order information in your dashboard with this new information. IP geolocation helps us know where the customer confirmed the order from.
What additional information can I get from a confirmation?
Good question. The order detail screen shows two addresses and one estimated location:
- Shipping Address: This is where the customer wants the order to be delivered. Shown by a blue pin.
- Billing Address: The address on file with the payment company (usually a credit card or paypal account). Shown by a green pin.
- Order Location: The location of the computer or mobile device from which the order was placed. This is a yellow circle - we use a circle because this is an estimated location.
The location of the computer or mobile device where the customer clicked on the confirmation email. This is a gray circle, because it is also an estimated location.
Under normal circumstances, the order location and the confirmation location should be similar or identical. A large discrepancy can be an indicator that the party that placed the order is trying to obfuscate their location.
How does an order confirmation protect me?
Order confirmations are a practical deterrent, not a legal one. Requesting a confirmation usually does not provide you with any additional protection in the event of a chargeback.
However, it has been our experience that order confirmations work to make it that much more difficult for criminals to place fraudulent orders. A lot of order fraud is scattershot - the perpetrators don't really care about the orders they are placing, and the success of an individual order is not very important to them. So in practice, the order confirmation tends to weed out a large percentage of fraudulent orders.
Do I have to confirm every order?
Nope, you can confirm exactly and only the orders you want.
How can I customize the request email?
The entire email is customizeable - you can upload your own logo, set the name of the sender, and provide a custom subject line. Instructions on getting started are on your preferences page.